Managing Communications, Knowledge and Information Essay - 3

Managing Communications, Knowledge and Information - Essay Example There is virtually no need to worry about differences in opinions since they are healthy so long as people remain calm and state their opinion in a polite manner. Respect is therefore identified as an effective communication tool which allows you to do that because it emphasizes the other person’s right to have a different viewpoint to your own. There doesn’t have to be a right and a wrong in everything. b. Focus on the other person Being in another person’s shoes ought to facilitate communication. One should be able to understand and appreciate that whatever he or she is saying is expressed with a lot of ease. It is thus advisable that one really listens to what another person is saying and gives him/her a good chance to speak. It is worth noting that much impossibility accompanies any action of trying to speak and listen at the same time. So one needs to make sure there is much time when he/she is not speaking, so that he/she can listen what the other person ha s to say. Take note of what is being said. c. Read between the lines Any assumptions have the possibility of leading to several problems, but there is a middle ground. Over and over again, people can be nervous of speaking their mind, but their worries and their feelings do not get away, they just fester and make people feel bad. One is proficient enough to employ some knowledge about the person being spoken to, to be familiar with situations of holding back on another person. He/she could then gently look into in the area or reassure them that they are safe to speak their mind. Determining where the gaps are in a situation that entirely depends more so on being sensitive to the next point. d. Body language It may be of surprise that more of the messages are conveyed through body languages than by verbal communications. One has to ensure that your body language says that you are open and willing to listen, and watch out for what the other person’s body language is saying to y ou. Reading body language is a really effective communication skill. e. Considering responses A number of conversations are thrown off course by an overemotional response. That destroys effective communication and can be evaded via taking deep breaths, stepping back slightly and thinking prior to speaking. An efficient communication proficiency that is often over-looked is the acknowledgment of gender divergences in communication. One fact is that men in most cases do communicate on factual levels, while women do it on emotional levels. It can lead to misapprehensions. Action Plan Good goals are effective in enhancing communication skills. SMART (Specific and Strategic; Measurable; Action Oriented; Rigorous, Realistic and Results Focused; Timed and Tracked) goals framework is a fundamental tool for individuals to use in creating effective goals and action plans. Specific and Strategic (S) A Goal needs to be simple and plainly written, with adequate specificities to determine whether they have been accomplished. A goal is defined as strategic only if it serves a significant purpose and when it concentrates on something which is likely to have a large impact on the overall vision. Measurable (M) Whatever is cannot be measured, cannot be managed whatsoever. What measures of quantity, quality, and/or impact can be used to determine whet